Estimated delivery timeframes will be shown at checkout.

Yes, we ship all around the world.

Please note that free shipping is not applicable for international orders and that shipping rates may vary depending on your region. Depending on your country's policies, you may be liable to pay import taxes and/or duties when the shipment arrives in your country.

Returns Policy

If for any reason you are not satisfied with your order, you may return it for a store credit within 30 days of receiving the item, subject to the following terms and conditions:

Eligibility 

To be eligible for a return, your item must be in the same condition that you received it; unworn, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase, which would have been emailed to you at the time of purchase. Items marked as 'final sale' at the time of purchase are not eligible for return.

Return Shipping

The customer is responsible for the cost of return shipping. Please note, your initial shipping fee is non-refundable if you decide to return your parcel. Please use a reliable shipping method with tracking to ensure the safe return of the item.

Refunds

We do not offer refunds for change of mind at this time. We are pleased to offer a store credit at the full value of your returned item.

Exclusions

Items marked final sale at the time of purchase are not eligible for return.

Faulty Items & Issues with Order

If you received a faulty, damaged or incorrect item, please reach out to our team immediately. Your satisfaction is important to us and we will offer a refund or replacement for any faulty items.

Additional Notes

Items sent back to us without first requesting a return will not be accepted. If the item is returned to us and appears to be worn or damaged, the return will not be accepted.

Changes to the Returns Policy

RÖEM reserves the right to modify this returns policy at any time. Any changes will be effective immediately upon posting on our website.

By making a purchase from RÖEM, you acknowledge that you have read and agreed to this returns policy.

Yes, we offer exchanges within 30 days of receipt of your item(s). However, you will be responsible for return shipping. To request an exchange, reach out to hello@roem.co.nz

We do not offer refunds for change of mind at this time. We are pleased to offer a store credit at the full value of your returned item.

If you received a faulty, damaged or incorrect item, please reach out to our team immediately at: hello@roem.co.nz

Your satisfaction is important to us and we will offer a refund or replacement for any faulty items.

To make a return, reach out to us at hello@roem.co.nz with your order number.

We accept payments from major credit card companies as well as PayPal.

Not currently.